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Strategic Employee Surveys by Jack W. Wiley

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The Author

Jack W. Wiley, Ph.D., is founder and executive director of the Kenexa Research Institute. Dr. Wiley is recognized internationally for groundbreaking research that links employee survey results to measures of customer satisfaction and business performance. He is also the creator of WorkTrends, an international survey research program that produces results featured in both scholarly studies and the popular press worldwide. He has more than thirty years of experience consulting with organizations in the health care, financial services, manufacturing, and retail industries.

Dr. Wiley has written several articles and book chapters and has made numerous presentations to professional associations around the world. He was elected Fellow in the ...

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