CHAPTER 7

Facilitator Basics

I am just a facilitator. What can I do?

Introduction

The word “facilitator” is often used in such a way to indicate that just about anyone can do it. To effectively create an engagement culture, facilitators must have some basic skills to help move a workgroup while ensuring their own blind spots do not inadvertently impede progress. Facilitators must be active at the right times to handle the emotional moments that occur in many, if not most, meetings. The following competencies are required for an effective facilitator or consultant.

Neutrality

Neutrality is not taking sides when helping two parties or workgroups through issues, even if you agree more with one or the other. Facilitators must use their neutral third-party ...

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