SYSTEM AND PROCESS REDESIGN
Let's now take you through some of the systems and processes that we did redesign and point out some of the changes we made that in our view had the biggest effect on embedment. We will not cover all our systems and process—that would take an entire book—but we target the three main areas: human resources, product development, and finance.
DUCT TAPE VERSION Another Case of Good Genes
Earlier in the book, we talked about the need to have someone in the leadership group who understands the three levels of goals and helps everyone else get to the right ones. We said our CEO had a “good goal gene.” The same was true in ...
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