Chapter 5 Listening Leadership
MANAGERS AND OTHERS in leadership positions in organizations play major roles in strategic listening. They act as role models, and if they listen, it is more likely that other coworkers in the organization will follow their example and listen. Accordingly, there is a clear connection between good leadership and good listening.1 When we perceive that we are being listened to, we happily let us be led by the other and also attribute leadership qualities to these individuals in a natural and unforced way. This chapter discusses the connection between listening and leadership and offers advice on how managers can become better listeners. Furthermore, it is possible to become better at ...
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