Two weeks later, Jane came back to Tim’s office.
“Hi, Jane! How are you?”
“I am pretty good,” said Jane. Yet, her voice betrayed her answer.
“Hmmm. Why am I skeptical?” replied Tim.
“Well, OK. I am still struggling but at least that last disaster was averted.”
“Really, that’s great news. Can you fill me in?” said Tim eagerly.
“Yeah, sure,” said Jane. “Once you talked to us about the importance of utilizing worker knowledge, it became blindingly obvious to John what he needed to do. He then asked his client to get employees who do the work—in this case the carriers themselves—from locations within each state that is implementing so that they can raise their own unique issues.
At the same time, I filled in Joe on ...
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