Strategic Staffing: A Comprehensive System for Effective Workforce Planning, Second Edition

Tracking Progress

The critical benefit of measurement and metrics comes not at the end of the process, but in tracking progress along the way. Measuring final performance and results can be important, but at that point it is clearly too late to influence what was being done. If you evaluate progress measures at key milestones, you will still have the opportunity to adjust what you are doing—thus increasing the probability that your overall staffing needs will be met efficiently and effectively.

When you are evaluating staffing efficiency and effectiveness, you can measure your progress by tracking the results from period to period or within each period.

Track Results from Period to Period

If the staffing issues that are defined are truly critical, ...