Strategic Supply Chain Management: The Five Core Disciplines for Top Performance, Second Editon, 2nd Edition

CHAPTER FIVE

DISCIPLINE 5: USE METRICS TO DRIVE PERFORMANCE

You may have formulated a sound supply chain strategy, established disciplined supply chain processes, set up an integrated supply chain organization, and initiated collaborations with supply chain partners. But if you don’t know how the supply chain is performing on all of these fronts, you can’t identify and address performance problems. In this chapter, we delve into the complex world of supply chain performance metrics—and explore how to use those metrics to assess as well as to manage performance.

Most executives would agree with the adage “If you can’t measure it, you can’t manage it.” Yet most companies lack a supply chain performance measurement program that’s robust—that is, ...