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Strategy and Business Process Management
book

Strategy and Business Process Management

by Carl F. Lehmann
April 2016
Intermediate to advanced content levelIntermediate to advanced
295 pages
7h 6m
English
Auerbach Publications
Content preview from Strategy and Business Process Management

3

How to Manage Performance:The Balanced Scorecard

After working with several pioneering technology and manufacturing companies, Robert Kaplan, a Harvard Business School professor, and David Norton, president of a management consulting firm, found that performance management was defined very narrowly, focusing almost exclusively on financial measures. They concluded that financial performance alone was insufficient to measure accurately an organization’s achievement and total value, and that a broader approach was needed.

In their book, The Balanced ...

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Publisher Resources

ISBN: 9781439890240