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How to Structure Business Processes for Strategic Execution
How well an organization executes is largely determined by how well its business processes are designed. To be effective as strategic resources, business processes must do the following:
• Create value for which customers are willing to pay.
• Support the desired organizational behavior needed for a strategy by facilitating workforce collaboration, accountability, and responsibility.
• Be designed to include techniques to measure, manage, and control the desired performance outcomes of ...
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