7
How to Structure Technology for Strategic Execution
Structuring organizational behavior (as discussed in Chapter 5) and business processes (as discussed in Chapter 6) to properly execute your organization’s chosen business strategy (as discussed in Section I) requires your information technology to properly support the following:
• The business processes designed to create customer value
• Tools to track and report KPIs for outcome measures and performance drivers
• Event management capabilities to define KPI performance thresholds and set up alerts ...
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