Appendix 2 Overview of Research Steps

Research approach

Sampling

I used purposive and snowball sampling techniques (Bryman, 2016).

Purposive sampling of CFOs

I strategically sampled CFOs to select those most relevant to my research question. My sampling covered the full range of overall retention capabilities of CFOs to conduct a comparative case study with the four comparison sets covering short, medium, long, and extended retention capabilities, all measured at pre-Covid levels.

Approaching CFOs

Following the selection of CFOs, I contacted their RD first. I explained my research purpose and made them aware that I wanted to interview one of their team members, who I would ask to suggest one of their clients for an interview. None of the ...

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