“An operating model describes how an organization is structured to execute.
It is the ultimate executive's decisions toolbox that monitors, measures, manages, and governs the strategy execution of an organization.”
Henrik von Scheel
Paranormal Investigator
Operating Model 4.0 – Deliver maximum execution
Next‐generation of Operations
How to profitably deliver services to customers has become a defining challenge for businesses today. There are several reasons for this. One is because customers don't just expect more; the expectations for themselves also change quickly, radically shifting profits.
The other is that executives face an increasingly complex landscape of technologies, methodologies, and both regulatory and compliance pressures to ensure that new processes are standardized and traceable.
These changes for both B2B and B2C businesses are fundamentally transforming what services means. Our research suggests that as much as 45% of employee activities can be automated by adopting current technologies. That is calling into question how businesses work, build skills, and deliver customer experiences. This reality is particularly important given the high‐stakes nature of today's digital environment.
Operating Model 4.0
How to deliver the next‐generation of digital ...
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