Chapter 5

People Before Systems

People make organizations. As employees, suppliers, customers, regulators, and founders, among many other roles, they make up the ecosystem in which the organization is enacted. In proposing the PPP model, what do we mean when we recommend using a people-focused approach to managing a nonprofit? How, if at all, is it different from the way people are managed in a business organization? This chapter has the answers and examples for why nonprofit organizations need to do some things differently than businesses when it comes to managing people. The model in Figure 5.1 illustrates the key guiding questions that will be helpful to nonprofits as they focus on the people in the organization, and their collective ability ...

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