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Strategy Power Plays: Winning Business Ideas from the World's Greatest Strategic Minds by Karen Mccreadie, Tim Phillips

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12 MERCY IS OVERRATED

Being merciful is not to be confused with being weak. If you indulge troublemakers pat yourself on the back – but watch for the knives sticking out of it.

DEFINING IDEA…

Donald Rumsfeld is themost ruthless man I haveever met… and I meanthat as a compliment.

~ HENRY KISSINGER

During Machiavelli's life, when there was unrest in the city of Pistoia (which was under the control of Florence at the time) the government that he worked for set out to quell the trouble. As he recalls in Chapter 17 of The Prince, written some years later, they did this by doing as little as possible. The troublemakers were given a stiff talking to, when the standard practice at the time would have been to execute one or two of them in order ...

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