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Strategy Power Plays: Winning Business Ideas from the World's Greatest Strategic Minds by Karen Mccreadie, Tim Phillips

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77 INSTIL SOME ORDER

As Master Sun observes, ‘When the general is weak and without authority; when his orders are not clear and distinct; when there are no fixed duties assigned to officers and men, and the ranks are formed in a slovenly haphazard manner, the result is utter disorganisation.’ Instilling order is imperative to victory.

DEFINING IDEA…

‘I long to accomplish a greatand noble task, but it is my chiefduty to accomplish small tasks asif they were great and noble.’

~ HELEN KELLER

When Philip N. Diehl took charge of the US Mint in September 1994, it was the epitome of everything negative about government bureaucracy. Inefficiency and complacency combined to create a slow-moving organisation without authority or direction. The ...

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