Index

A

AAA (Area Activity Analysis), 34, 35, 316–317, 318

Acceptance of process, as streamlining fundamental, 5

Accurate, 21

Action plans, process walk-through, 130–131

Activities, in business process hierarchy, 15, 16

See also specific activities under each phase

Activity Analysis Form, 127–130

Adaptability measurement, 65–66, 345

Agenda for EIT one-day workshop, 41

Altshuller, Genrich, 228–229

Analyzing the process (phase II), 91–190

about, 22–23, 91–92

activity 1: flowchart the process, 25, 26, 92–118

common activities, 92, 94

functional (swimlane) flowchart, 97, 105, 106, 107, 127

functional timeline flowchart, 104–106

graphic (physical layout) flowchart, 97, 108

information process flowcharting, 115–116

informational flowchart, 97

paperwork ...

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