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Stress Mastery: The Art of Coping Gracefully by Ph.D. LAUREL BRUCATO, Ph.D. DOMINIC BRUCATO, Ph.D. JUAN R. ABASCAL

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What You Will Learn in this Chapter

  • To define what constitutes assertiveness.

  • To distinguish between passivity, aggressiveness, and passive-aggressiveness.

  • To explain the consequences of passivity and aggression.

  • To list the benefits you can accrue by being assertive in your personal and occupational spheres.

  • To describe how assertiveness relates to stress reduction.

  • To explain why many people fail to behave assertively.

  • To practice using the four-step framework for assertiveness at work or in your personal life.

  • To practice refining this framework by using empathic assertion or escalating assertion.

  • To elucidate the role of congruent nonverbal behavior in bolstering the assertive response.

  • To explain how the use of timing and tact facilitate being persuasive. ...

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