What You Will Learn in this Chapter
To define what constitutes assertiveness.
To distinguish between passivity, aggressiveness, and passive-aggressiveness.
To explain the consequences of passivity and aggression.
To list the benefits you can accrue by being assertive in your personal and occupational spheres.
To describe how assertiveness relates to stress reduction.
To explain why many people fail to behave assertively.
To practice using the four-step framework for assertiveness at work or in your personal life.
To practice refining this framework by using empathic assertion or escalating assertion.
To elucidate the role of congruent nonverbal behavior in bolstering the assertive response.
To explain how the use of timing and tact facilitate being persuasive. ...
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