Chapter Questions
| 1: | How does assertiveness differ from passivity and aggression? |
| 2: | What is passive-aggression? |
| 3: | What benefits are possible as a result of assertive behavior? |
| 4: | Identify the four steps for assertive communication. Why is Step Three optional? |
| 5: | Explain empathic assertion. |
| 6: | Why is your nonverbal behavior so important when you are delivering an assertive response? |
| 7: | What are three important nonverbal aspects of assertiveness? |
| 8: | At what point in a meeting should you express your opinion in order to maximize the impact of your input? |
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