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Stress Mastery: The Art of Coping Gracefully by Ph.D. LAUREL BRUCATO, Ph.D. DOMINIC BRUCATO, Ph.D. JUAN R. ABASCAL

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Assertiveness Defined

The scenarios described represent the kinds of stressful situations that we all confront each workday. What these situations have in common is that they call for an assertive response. Whether you are a boss, manager, new employee on the bottom rung of the ladder, factory worker, salesclerk, restaurant server, CEO, university professor, administrator, government worker, police officer, doctor, or beautician, situations will arise where you will need to assert yourself in order to deal with the situation and lower your stress level. Assertion involves standing up for your personal rights and expressing ideas, needs, feelings, and beliefs in direct, honest, and appropriate ways without violating the rights of other people ...

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