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Stress Mastery: The Art of Coping Gracefully by Ph.D. LAUREL BRUCATO, Ph.D. DOMINIC BRUCATO, Ph.D. JUAN R. ABASCAL

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Nonverbal Aspects of Assertiveness

How you say what you say is just as important as what you say—that is, the body language you display has a profound effect on how your words will be interpreted and on the responses you will get. No matter how well-crafted your assertive response may be or how appropriate your words, if your nonverbal behaviors are not congruent with your verbal communication you can totally sabotage your message and greatly reduce the likelihood of getting the reaction you seek. If your nonverbal behaviors reflect passivity, deference, self-effacement, timidity, or lack of confidence, you will undermine your message and invite others to discount your words. On the other hand, if your words are assertive and appropriate but ...

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