CHAPTER 8  

Choose Words Wisely

Take advantage of every opportunity to practice your communication skills so that when important occasions arise, you will have the gift, the style, the sharpness, the clarity, and the emotions to affect other people.

—JIM ROHN,entrepreneur and author

OVERCOMMUNICATION IS NOT THE GOAL

Let’s debunk a popular myth—you can communicate too much during a crisis!

While people need more communication frequency and different styles of communication during disruptive times, striving to overcommunicate is a sure way to lose the attention of your audience. In this chapter, leaders share how and why they increased communication frequency, relevance, inclusiveness, and purpose during the pandemic. They outline methods ...

Get Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges now with the O’Reilly learning platform.

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