The nexus of feedback and improvement

Lee Harvey


Student feedback on their experience is ubiquitous but is only useful if valued and acted upon. Generic student surveys are often used but more fine-grained surveys are more effective in informing improvement initiatives. To make an effective contribution to internal improvement processes, students’ views need to be integrated into a regular and continuous cycle of analysis, action and report back to students on action taken. Student feedback often assumes a consumerist view rather than a transformative view of learning and hence a focus on facilities and teaching rather than learning. As well as feedback from students on their learning environment, feedback to students on their ...

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