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The nexus of feedback and improvement

Lee Harvey

Abstract:

Student feedback on their experience is ubiquitous but is only useful if valued and acted upon. Generic student surveys are often used but more fine-grained surveys are more effective in informing improvement initiatives. To make an effective contribution to internal improvement processes, students’ views need to be integrated into a regular and continuous cycle of analysis, action and report back to students on action taken. Student feedback often assumes a consumerist view rather than a transformative view of learning and hence a focus on facilities and teaching rather than learning. As well as feedback from students on their learning environment, feedback to students on their ...

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