Web-based or paper-based surveys: a quandary?

Lorraine Bennett and Chenicheri Sid Nair


Over the last decade, the routine collection of stakeholder feedback has gradually become embedded in university quality systems throughout Australia. The most common practice is the use of surveys to evaluate student perceptions of their units (subjects), course (programme) and overall student experience. Initially, most surveys were paper-based and administered in class. Over time, web-based surveys have been introduced and while it is accepted that this survey mode delivers administrative efficiencies, a widespread view is that students are less likely to respond to web-based surveys. This chapter tests this assumption by examining the usage ...

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