
Students' Guide to Business Computing
If we relate these categories of users to the personnel hierarchy as
mentioned in Chapter 1, the most senior personnel are likely to be the
administrative users; at the next level down, the managers are the
indirect users; at the base of the hierarchy are the operatives, the direct
users.
Any of the three groups of users may try to get changes introduced,
but if the systems development life cycle is to get under way, the
initiative will normally come from the indirect users. However, for a
proposed new system to be fully developed and put into operation,
the active support of the administrative users i