
Students' Guide to Business Computing
Fact-finding techniques - observation
The interviews with the manager and the operatives will tell you how
the system is supposed to work and what should be happening. The
manager will provide an overall view of the system and its procedures;
the operatives will tell you what happens and what they actually do.
Questions
8 Having conducted your interviews, is there any way you can verify the
accuracy of the information given to you?
9 List the things that you might wish to observe when observing the
telephone orders clerks at Ongar Winemart.
In response to question 8, there is only one way for you to verif ...