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Study Guide for Alive and Well at the End of the Day, 2nd Edition
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Study Guide for Alive and Well at the End of the Day, 2nd Edition

by Paul D. Balmert
November 2023
Intermediate to advanced content levelIntermediate to advanced
64 pages
42m
English
Wiley
Content preview from Study Guide for Alive and Well at the End of the Day, 2nd Edition

Chapter 18Managing Safety Dilemmas

A dilemma is a situation where two conditions exist and are in opposition to each other. Managing safety performance is made even more difficult by the fact that leaders routinely find themselves on the horns of six significant dilemmas:

  • The Accountability Dilemma: The gap between what a leader is accountable for, and what a leader actually can control or influence.
  • The Risk Dilemma: Operating with zero risk is impossible. Yet, when an injury occurs, the consequences are unacceptable.
  • The Investigation Dilemma: Finding out what went wrong invariably leads to determining who did something wrong. But nobody wants to be found out to be that person.
  • The System Dilemma: Individual human performance is a function of system performance. But, every individual is free to choose how he or she behaves.
  • The Middle Dilemma: The middle level of management in the hierarchy plays the vital role of linking those at the top with those that do the work. Yet, leaders in the middle of any organization feel powerless, caught in the crossfire between those two levels.
  • The Leader Dilemma: In producing great results, many highly effective leaders are quiet and self‐effacing. Yet, that is likely to leave the best leaders under‐recognized and under‐appreciated in the organizations they work for.

Managing these safety dilemmas is never easy. There's no getting around the fact that a dilemma pulls a leader in opposing directions, and it's all but impossible to eliminate ...

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Publisher Resources

ISBN: 9781119906681Purchase Link