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Succeeding with Senior Management by G. Michael Campbell

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Communicating with Operations Using the Sponsor

IT IS MY observation that very often in projects, project managers lose sight of the fact that the final product or deliverables from their projects will ultimately be transferred into the everyday operations group within the company. In other words, it moves from being a project to being the operating procedure or tool or equipment that people will use every day to help them do their jobs. While many tasks must be completed before handing the project deliverables over to the operations group, one of the most important involves the communications that occur to get the operations group ready to ...

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