This book has covered a lot of ground. It has covered how business processes and projects can go wrong, as well as various ways to keep things on track. It's time to tie it all together and consider where to go from here. Let's start with a recap of major ideas.
- Define success: When you charter a project, you need to paint a clear picture of what the project needs to accomplish. Quantifying the expected benefits and making the measurement of those benefits one of the project requirements keeps the project focused on achieving these benefits.
- Quantify risks: Business process failures entail risk for the enterprise, and mitigating these risks requires investment. Different business processes entail different levels of risk and thus warrant ...