Chapter 10. Responsibility and Risk in Business Processes
Breakdowns in business processes or systems pose risks for the enterprise, and undetected breakdowns pose even greater risks. This chapter explores the inner dialogs within business processes and the impacts they have on your ability to detect breakdowns and thus to manage risk.
Systems Can't Take Responsibility
The design of a business process defines how your enterprise operates on a day-to-day basis. When you consider this design, there is a natural tendency to focus on the normal executions of the business process. These sunny-day scenarios represent the majority of the business activity, and you certainly want their executions to be timely and efficient. However, you also need to ...
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