About the Author

Joan Pastor, PhD, is a licensed industrial-organizational (business) and clinical psychologist. Her company, JPA International, Inc. (www.JPA-International.com), has provided management, leadership, and team- development training, consulting, and coaching services to Fortune 500 companies and governments around the world for more than 24 years. Joan's passion is growing organizations while positively transforming people within them so that they can grow to their fullest potential.

The recipient of numerous awards, including the 2013–2014 Gallery of Success award from Temple University, Joan makes her home in the Los Angeles area.


This book is dedicated to Angela and Tony Cox, Travis and Jennifer Thompson, and my personal friends Marcia, Karen, Brenda, and “Mecca,” whose personal support and love guides me to become the best person I can be.

Author’s Acknowledgments

This book was fun and wonderful to write, mainly because I had the best team of people around me to help every step of the way. At the top of the list is my wonderful researcher and personal editor Alison Blake. I couldn’t have written this book without her. I also must acknowledge Margot Hutchison, my agent at Waterside Productions, for her excellent advice, her faith in me, and for our continued journey to bring the best and most powerful information to the public in an entertaining manner. I must give a huge thank you to John Wiley & Sons Inc., and especially those associated ...

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