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Successful Business Process Management by Paula K. Berman

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CHAPTER 10

Rolling Out Your Changes

THREE STAGES ARE CRUCIAL in achieving a well-functioning process, and documenting the procedure is only the first among three codependent equals. The other two are implementing the changes (which can also be called launching, rolling out, or deploying) and controlling the process in its normal operation (also called monitoring and managing the process). This chapter addresses implementation, and the next chapter covers process control. An unimplemented procedure is an empty thing, either killing trees to produce useless stacks of paper or taking up server space with useless folders and files; an uncontrolled procedure tends to work right at first and then gradually degrade.

Launching a new or revised procedure ...

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