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Successful Business Process Management by Paula K. Berman

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CHAPTER 8

Documenting the Rest of Your Procedure

THE PROCESS MAP is the heart of your procedure. Now that you've created a draft, you can analyze the function of that heart and begin to build the whole body of the procedure around it.

At this point, you know enough about the process to begin understanding what it will look like when it's operating in the real world, so you can determine what infrastructure is needed to allow the process to function and what key process indicators are needed to measure its operation. You may find it necessary to create a draft first, with some sections left blank, to help your process improvement team visualize the process in more detail. If possible, though, it's more efficient to make these decisions now. You ...

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