CHAPTER 4

Business Process Reengineering

A key contribution of ERP systems relates to business process reengineering (BPR). A business process is what the organization does to get its work done. BPR is an activity in which the way an organization accomplishes each business task is analyzed with the intent of identifying the best way of doing things. In order for ERP to provide benefit to the organization, at least some of the ways in which that organization does business must change. There are two broad approaches to obtain better process practices. The first is to buy them from the ERP vendor (best practices researched and programmed by the vendor). The other is clean-slate reengineering, applying traditional BPR within the using organization. ...

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