Defining and Describing the Performance Gap

All organizations are open systems that must monitor and react to their environments or risk becoming obsolete and dying. Organizational systems have interdependent elements that interact with each other to achieve a purpose. And all systems have natural tendencies or behaviors. For example, systems have a natural tendency toward stability or decline when renewal is absent. This system tendency is easily seen in a couple of examples. If organizations fail to keep up with technological innovations, they will be unable to compete. Competitors will use technology to deliver products or services better, faster, and cheaper. Another example is the increasingly diverse social environment, including characteristics ...

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