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CHAPTER 9

COMMUNICATING IN A TEAM

There can’t be collaboration and support without communication among the people in a group. The way people communicate with one another—in both words and nonverbal clues—not only reflects how they feel about working with one another but also builds (or detracts from) the team’s effectiveness. Good communication gives clear messages, which are conducive to people working productively and harmoniously, without misunderstanding and misinterpretation. As people on the team learn to take other members at face value, they build trust and credibility. The twin messages are (1) what you see is what is there and (2) what ...

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