CHAPTER 10
DEALING WITH CONFLICT IN A TEAM
Handling conflict in a team successfully has several characteristics:
• Conflict is considered natural. Team members assume that conflict, disagreement, and promotion of disparate ideas are bound to occur in vibrant, successful groups. Where there is creativity, there exists the chance of conflict.
• Conflict is resolved through openness. Since conflict is natural to the group, it is dealt with in a natural way—through open discussion. In many groups that are not teams, conflicts are suppressed. They fester; they influence people’s relationships and interactions with one another; they surface in ways ...
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