Step 4: Solving the Real Problem


YOU’VE HAD SOME preliminary conversations with someone about the conflict plaguing your working relationship. And you’ve agreed that you want to improve things. Now it’s time to conduct a conversation specifically geared to solving the problem. There are many ways to have this interaction. The approaches below will help you craft an enduring solution—rather than a one-time, temporary fix.

Framing the problem productively

As you discuss the difficulties between you and the other individual, keep framing the problem in productive ways. The table “Effective and ineffective framing” shows contrasting examples.

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