In This Chapter
Choosing your e-mail preferences
Working with your contacts' e-mail addresses
In this chapter, I show you how to configure Sugar so that you can send e-mail to an individual contact in your database, or to a selected group of contacts as part of a campaign. You also discover how easy it is to create e-mail templates to make your life even sweeter.
An e-mail system consists of two separate but equal components: sending e-mail and receiving e-mail. Prior to sending e-mail from Sugar, you'll need to set up at least one outgoing e-mail account. However, with incoming e-mail, you have a few more options available to you:
Continue to use your existing e-mail client.
Configure Sugar's e-mail module.
Use a plug-in to integrate Sugar and your existing e-mail client.
You must configure the following areas in order to use any of Sugar's e-mail capabilities:
Mail accounts: You must set up at least one e-mail account in Sugar to be able to send e-mail. Additionally, you need to set up an e-mail account for every external e-mail account that you want to access through Sugar.
General settings: These are your e-mail preferences, such as your page layout. General settings apply to all of your e-mail accounts, but users can change these default settings.
Folders: You can create folders to help keep your incoming e-mail organized.
The administrator must create an e-mail account ...