5. Specifically speaking
What’s in this chapter for you
‘I got into a heated argument with a colleague in a meeting once. Our boss quickly stepped in with a simple question addressed to both of us. We quickly realized that neither of us really knew what point the other was trying to make. It was an embarrassing case of communication breakdown.’
– Daniel Dougherty, marketing manager
Have you ever felt that you were caught up in a conversation that was going nowhere? One where the conversation was so fluffy or woolly that in the end it all became ...