CHAPTER 15Wealth Management in the Digital Age
“New developments in machine intelligence will make us far smarter as a result, for everyone on the planet. It's because our smartphones are basically supercomputers.”
—Eric Schmidt, Executive Chairman, Google, USA
The overarching trend that impacts financial advisors in a significant way is the disruptive change created by technology or digital strategies. The current generation of millennials has grown up with technology and is very comfortable using it. In fact, be careful they aren't the only ones embracing this transformation into a digital world. My 85‐year‐old mother is comfortable navigating the Internet and looking up recipes online. Transitioning to other Internet‐based capabilities will not be a big challenge. More and more, we are all getting used to life with technology. We are using the Global Positioning System (GPS) in our autos, and our smartphones are loaded with a host of applications. We are measuring our exercise programs and using a tablet to replace our television remote controls. We have Wi‐Fi throughout our homes to use our laptops and tablets. This evolution is not just about the “younger generation.” The impact on financial advisors and the firms they work for is continuing to evolve at a rapid pace.
As soon as the latest technology is introduced, it becomes outdated within 18 months since innovation is taking place at such a rapid pace. The financial services industry is trying to stay ahead of the ...
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