Begin With the Highest Form of Courtesy

Are You Listening?

Superstars are courteous, friendly, and helpful. Are you listening? Listening is the highest form of courtesy, and the baseline for exemplary service is human interaction, treating others with respect, dignity, and care. We mentioned already that poor employee attitudes and a lack of courtesy drive customers away. So ask yourself: Is that something I want for my company?

There are two general approaches when dealing with people and customers. The first is a self-centered approach when relating to people. Your focus is on you, not others. In a self-centered approach, what’s most important ...

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