The example you set contributes more than anything else to the working climate in your department. The speed at which you work sets a tempo for others. The friendliness you show toward customers or fellow employees sets a norm for others. The energy and enthusiasm you put into your work are transmitted to those who work for you. Most of your employees expect you to set standards through your personal behavior. They observe your every move: how you answer the telephone, the speed at which you work, and the way you communicate. In other words, as a supervisor, you are always in the spotlight. You are the model.

One of your employees can afford a bad day, but you cannot; one of your workers can get by with ...

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