A shocking number of both new and old supervisors seem reluctant to exercise the forceful leadership management wants, employees respect, and the job requires.[1] Too many supervisors back away from an aggressive employee or avoid any confrontation with those who work for them.

[1] Chapter 24 is devoted to the subject of leadership.

Why? Several reasons seem to explain such behavior. Some supervisors would rather be popular than effective. In other words, they are simply too sensitive to the possibility of receiving a negative reaction from an employee if a firm stand is taken. In other cases, the manager is intimidated by those he or she is supposed to lead. Both responses may stem from a fear of people that ...

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