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Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model, Second Edition by Robert Rosenbaum, Peter Bolstorff

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Chapter 14. Week Twelve: The Staple Yourself Interview: Follow the Information Step by Step

This week marks the second time during the project that a large group of people from across the organization are polled about issues and opportunities in their piece of the company’s supply chain. The first time—the material flow—disconnect analysis-the extended resources came to the design team. This time, the design team will travel to them.

The “staple yourself interview” is fieldwork that attempts to learn how key transactions flow from supplier to customer and back. Guided by the interview plan (Figure 13-2), members of the design team travel to the site where their assigned transaction is created and then follow it to its closure—literally cradle to ...

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