CHAPTER 2Phase 0: Build Organizational Support for Supply Chain Improvement

image Finding the Tipping Point for Change

Brian Dowell called out of the blue after getting my name from a Google search; his keywords included SCOR, Supply Chain, Metrics, Operational Excellence, and Value Chain. He was looking for some direction for his company, Fowlers Inc., and had enough motivation within the company to justify a visit.

We showed up a week later, and Brian, the company’s chief operating officer, gave us a warm greeting. His introductory overview demonstrated Fowlers to be a well-run worldwide manufacturing conglomerate with the seeds of supply chain improvement ...

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