CHAPTER 6Phase 2: Scorecards and Gap Analysis

image May 16 and 23: Estimating the Size of the Opportunity

After a proper debrief of highlights from the sponsor and steering team updates, the design team starts to work on the objectives for the next set of deliverables: review data on the scorecard and begin the process of calculating and assigning financial value to gaps.

The Scorecard Review

For a scorecard to be complete, it must include actual data for each metric, appropriate industry benchmarks, competitive requirements, and gap calculations. In a perfect world, scorecards would cascade neatly from the enterprise level to each business or from ...

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