Chapter 7

Recapitulation

This concluding chapter discusses three issues related to current events in enterprise systems. We want to emphasize the importance of training in obtaining effective use of enterprise resource planning (ERP) systems, supply chain management (SCM), advance planning systems (APSs), or electronic information systems (EISs). ERP systems have been around long enough and have had sufficient research leading to improved systems that upgrades have become important. This creates great pressure on organizations that perhaps spent billions on massive systems in the 1990s, now finding that vendors are suggesting they go through another round of massive installation and retraining with significant capital requirements. Upgrades ...

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