Effective supply chain operations require efficient collaboration across supply chain elements (distributors, manufacturers, suppliers) through sharing key information for coordination. This is usually accomplished through software tools, such as advanced planning systems (APSs) or linked enterprise resource planning systems (ERPs). Wal-Mart has been very effective in operating at a global level by requiring sources to have SAP systems to link to their ERPs.1 Dell has developed a profitable supply chain niche in the computer field, not by making computers, but rather through using a made-to-order e-business, relying on a global supply chain for the parts they assemble.2 They are only two of many supply chain ...
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