
13Supply Chain Frameworks
a mass merchandiser) places an order to a supplier (e.g., a manufacturer),
the order and line item ll calculations measure whether the supplier deliv-
ers the total order and the individual line items on time and complete as
ordered. These measures do not evaluate the supplier’s cost in delivering
the order. Thus, if a supplier had to deliver an order by expensive air freight
rather than normal surface transportation because of inventory shortages or
other problems, the order and line ll calculations would not capture this.
If the shipment arrived on time and complete by air transport, the order ll
and line ll measur ...