May 2016
Intermediate to advanced
504 pages
19h 53m
English
After reading this chapter, you will be able to answer the following questions:
It is not easy to deal with customer dissatisfaction, especially if the customer in question is a 4-year-old boy. Picture this: A petulant toddler demanding the Spider-Man costume for an upcoming party. If he cannot be transformed into Spider-Man, he cannot attend ...